Frequently Asked Questions
What are Cydsline’s products made from?
All Cydsline products are made from recycled vintage Levi’s jeans. We’ve handpicked nearly 4,000 pairs so far which were destined for landfil — each one with its own story, ready for a new life.
How long does shipping take?
All orders are shipped the next day. Postage costs are calculated once you insert your shipping address at the checkout.
We offer two UK shipping options:
Royal Mail TR48 (2-4 days, tracked) - £2.99
Royal Mail TR24 (1-2 days, tracked) - £3.50
We offer two international shipping options, based on location:
European tracked delivery - £9.99
International tracked delivery (outside Europe) - £19.99
International delivery takes between 5 working days to 3 weeks.
Who makes Cydsline’s accessories?
We have an incredible team of independent seamstresses across the UK. Each seamstress sets the amount of products they make per week, ensuring each piece is crafted with care.
How can make my Cydsline accessories last longer?
As Cydsline’s accessories are made from recycled denim, you can pop them in the washing machine. They will last longest turned inside out on a cold wash, and air dried.
What is your refund/return policy?
At Cydsline, your satisfaction means everything to us. While we hope you love your purchase, we understand that sometimes things don’t work out.
If you're not completely happy with your Cydsline product, please contact us via email at info@cydsline.com, or through the contact form on our website letting us know the reason for your return or refund request.
Once we’ve received your message, we’ll guide you through the next steps.
Refunds
We’re happy to offer a full refund once the item has been returned to us in its original condition. Refunds will be processed to the original payment method.
Exchanges
If you wish to exchange your item, we will cover the cost of shipping the replacement out to you.
Repairs
In the unlikely event your item needs a repair, we’ve got you covered — including all shipping costs.